π Shipping Information
β¨ For Crystal Originals Retail Orders
We offer FREE Express Shipping on all retail orders placed through our Crystal Originals collection.
- Shipping Carriers: FedEx, DHL, or UPS
- Processing Time: 3β5 business days (excluding weekends and holidays)
- Shipping Time: Estimated 5β10 business days, depending on your location
- Tracking: Tracking number will be provided once the parcel is shipped
We carefully inspect and package each item before dispatch to ensure it arrives in perfect condition.
π‘ Looking for a More Economical Shipping Option?
If you are:
- Willing to wait longer for delivery to save on shipping,
- A wholesale buyer, or
- Purchasing multiple pieces in one order,
We recommend submitting a Quote Request before placing your order. Simply use the βAdd to Quoteβ button found on each product page to select the items you’re interested in. This helps us better understand your order and provide the most cost-effective shipping plan and a personalized quotation.
Once confirmed, weβll create a manual order just for you β to help you save money without compromising safety.
π© You can also email us at care@naorya.com or use our contact form if you have specific requests.
β οΈ Notes & Policies
- We promise to ship your parcel as soon as possible, but delays may occur due to force majeure, such as customs inspections, public holidays, invalid addresses, severe weather, epidemics, or other uncontrollable factors.
- Your patience and understanding are greatly appreciated.
- Confirmed orders cannot be modified or cancelled after processing or shipping.
- Shipping time is calculated from the shipping date, not the order placement date.
- For damaged, missing, or defective parcels, please contact us within 48 hours of delivery with photos and order details.
π¦ Questions? Weβre here to help you have a smooth and satisfying experience. If you have any shipping-related questions, feel free to contact our support team β we reply within 24 hours.